Shipping & Delivery

1. Where We Ship

We currently ship to:

• Continental United States (lower 48 states)
• Alaska, Hawaii, Puerto Rico – available, but extra transit time and surcharges may apply

If you need shipping outside of these areas, please contact us for a custom quote.

2. Order Processing Time

Most orders are processed and handed to the carrier within:

• 1–2 business days for standard parcel shipments (UPS, FedEx, USPS, etc.)
• 2–3 business days for freight shipments (large / heavy items on a pallet)

Processing time starts once your payment clears and we have verified your shipping address. Orders placed on weekends or holidays are processed on the next business day.

3. Estimated Transit Times

Transit times depend on your location, carrier, weather, and other factors. From our warehouse in Miami, FL, typical ground shipping times are:

• 1–2 business days: Florida, Georgia, Alabama
• 2–3 business days: Southeast & East Coast
• 3–4 business days: Midwest
• 4–5 business days: Mountain & West Coast

These are estimates only. Your actual delivery date is controlled by the carrier. Please refer to the interactive map below for a visual guide to expected transit times.

4. Shipping Methods & Carriers

We use a mix of carriers depending on part size, weight, and destination:

• Standard Ground: Most small and medium parts (suspension, lights, interior pieces, etc.).
• Freight / LTL: Large or heavy items such as engines, transmissions, front/rear clips, doors, hoods, and complete assemblies.
• Expedited Options: 2-Day or Overnight service may be available on request. Please contact us before ordering.

Tracking information will be emailed to you once your order has been shipped.

5. Freight Shipping (Engines, Transmissions, Large Items)

For large items shipped on a pallet (engines, transmissions, front/rear clips, etc.):

• Freight shipments go to commercial addresses with a loading dock or forklift whenever possible.
• Residential freight and liftgate service are available but may require additional fees.
• The receiving party must be present to sign for delivery and inspect the shipment.

Please let us know at checkout if your address is residential or commercial and whether you need a liftgate.

6. Local Pickup (Miami, FL)

Local customers are welcome to pick up parts directly from our facility in Miami to save on shipping costs.

• Please contact us to schedule pickup hours.
• Bring a valid photo ID and your order confirmation.

7. Damaged Shipments

We take great care in packing each order, but damage can occasionally occur during transit.

• Inspect your shipment immediately upon delivery.
• If there is visible damage, note it with the driver and take photos of the box, pallet, and part.
• Contact us within 48 hours with photos and your order number so we can file a claim and resolve the issue.

Do not install or modify a damaged part, as this may affect your eligibility for a claim or warranty.

8. Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We are not responsible for delays or extra charges caused by:

• Incorrect or incomplete addresses
• Address changes after shipment
• Refused or undeliverable packages

If a shipment is returned to us due to an incorrect address or refusal, re-shipping fees will apply.

9. Shipping Costs & Quotes

Shipping costs are calculated based on package size, weight, destination, and whether the shipment is parcel or freight.

• You will see an estimated shipping cost at checkout for most orders.
• For oversized / freight items, we may contact you to confirm details and finalize the rate.

If you are placing a large order with multiple parts, reach out for a combined shipping quote.

10. Questions About Shipping

If you have any questions about delivery times, freight options, or special shipping requests, please contact us before placing your order. We're happy to help make sure your part arrives the way you expect.