Refund, Returns & Warranty Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund. Instead, approved returns will be issued as store credit toward a future purchase.

To be eligible for a return, your item must be in the same condition as received, with no alterations, damage, or missing components. Items must include all original packaging and labels.

Non-returnable items

Electrical, electronic, computer, and mechatronic parts (due to immobilizer programming, software differences, and compatibility requirements).
Special-order parts or items marked “Final Sale.”
Gift cards.
Downloadable or digital products.

Please do not send your purchase back to the manufacturer. All returns must be processed directly with Branif Auto Parts.

Refunds / Store Credit

Once your return is received and inspected, we will notify you by email whether your return has been approved or rejected.

If approved, a store credit will be issued to your account within 5–7 business days. Shipping charges are non-refundable, and the cost of return shipping will be deducted from your credit if a prepaid label is provided.

Warranty Coverage

All warranties cover replacement or store credit only—no cash refunds. Warranty periods begin on the date of purchase:

Regular Warranty – 60 Days
Silver Warranty – 3 Months
Gold Warranty – 6 Months
Platinum Warranty – 1 Year

Warranty Terms

Warranties apply only to the original purchaser.
Items must be returned in the same condition as sold, with proof of purchase.
Warranty does not cover labor, installation, diagnostic, towing, or any incidental costs.
Improper installation, misuse, overheating, or modification will void the warranty.

Important Disclaimer – Programming & Compatibility

Many modern VW & Audi parts include Component Protection, Immobilizer Programming, or software version differences. Even if part numbers match, professional programming or flashing may be required for proper operation.

Buyer is responsible for verifying compatibility before purchase.
Branif Auto Parts does not guarantee that an electronic/computerized part will plug and play without programming.
Professional installation by a qualified technician with OEM-level tools (e.g., ODIS) is strongly recommended.

Late or Missing Credits

If you haven’t received your store credit yet:

Log into your Branif Auto account to check your balance.
Contact us at info@branifauto.com if the credit does not appear within 7 business days after approval.

Sale Items

Only regular-priced items may be returned for store credit. Sale or clearance items are final sale and cannot be returned.

Exchanges

We only replace items if they are defective or damaged upon delivery. If you need to request an exchange for the same item, contact us at info@branifauto.com and ship your item to:

Branif Auto Parts
3641 NW 46th St
Miami, FL 33142

Shipping Returns

To return your product, you must mail it to:

Branif Auto Parts
3641 NW 46th St
Miami, FL 33142

Customers are responsible for paying return shipping.
Shipping costs are non-refundable.
For high-value items, we recommend a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need Help?

For questions related to refunds, returns, or warranty coverage, contact us at info@branifauto.com.

Refund and Returns Policy